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Privacy Policy

For any information regarding privacy issues please contact us:
Visalia – Administration
501 W. Main St.
Visalia, CA 93291
(888) 844-1011

 

FACTS WHAT DOES SUNCREST BANK DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Account balances
  • Payment history and Transaction or loss history
  • Credit history and Checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Suncrest Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Suncrest Bank share? Can you limit this sharing?
For our everyday business purposes –  
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes –  
to offer our products and services to you
No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates’ everyday business purposes –
information about your transactions and experiences
No We don't share
For our affiliates’ everyday business purposes –  
information about your creditworthiness
No We Don't Share
For nonaffiliates to market to you No We Don't Share
Questions? Call toll-free 888-844-1011 or go to www.suncrestbank.com
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What We Do
How does Suncrest Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does Suncrest Bank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or Deposit money
  • Apply for a loan or Use your credit or debit card
  • Make a wire transfer

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. [See below for more on your rights under state law.]

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Suncrest Bank has no affiliates.
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Suncrest Bank does not share with nonaffiliates so they can market to you.
Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Suncrest Bank doesn't jointly market.
Other important information

Special Notice For State Residents

For California Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.

CALIFORNIA CONSUMER PRIVACY ACT PRIVACY POLICY

Under the California Consumer Privacy Act (CCPA), California residents are provided with specific rights regarding the personal information that is collected, used, disclosed, or sold about them.

Your Rights Regarding Your Personal Information

(1) Right to Know About Personal Information Collected. You have the right to request that we disclose the personal information we collect and use about you.

PERSONAL INFORMATION COLLECTED

      Personal Information We Collected.  We collected the following categories of personal   information in the preceding 12 months:

  • Identifiers, such as name and federal or state issued identification numbers including Social Security number, driver’s license number, and passport number
  • Personal Information, such as telephone number, address, account number and balance, and signature
  • Geolocation data
  • Professional or employment-related information
  • Internet Protocol address
  • Financial Information
  • Products and services purchased, obtained, or considered
  • Publicly available information
  • Records of personal property
  • Information regarding your interaction with our website

Categories of Sources. We collected your personal information from the following type of    people or entities:

  • Direct from the consumer
  • Internet service providers
  • Government entities
  • Operating systems and platforms
  • Consumer and business reporting agency

 

Business or Commercial Purposes.  We collect your personal information for these business or commercial purposes:  We have not shared or disclosed your information except as allowed by law.  We shared (disclosed) information only with those vendors providing servicing of your products and services, and required that they did not sell, share, or use your information for any other purpose.

NOTICE AT COLLECTION OF PERSONAL INFORMATION

Under California law, we are required to provide you with timely notice about the categories of personal information that we collect and the purposes for which we may use your information.  We will not collect additional categories of personal information or use your information for a materially different purpose without providing you notice.

We collect the following categories of personal information:

  • Identifiers, such as name and federal or state issued identification numbers including Social Security number, driver’s license number, and passport number
  • Personal information, such as telephone number, address, account number and balance, and signature
  • Geolocation data
  • Professional or employment-related information
  • Internet Protocol address
  • Financial Information
  • Products or services purchased, obtained, or considered
  • Publicly available information
  • Records of personal property
  • Information regarding your interaction with our website

We may use the personal information we collect for the following purposes:  We do not share or disclose your information except as allowed by law.  We share (disclose) information only with those vendors providing servicing of your products and services, and require that they do not sell, share, or use your information for any other purpose.

Our privacy policy can be found here: www.suncrestbank.com

(2)  Deletion of Personal Information.  You have the right to request us to delete any personal   information that we have collected about you.  Subject to certain exceptions, we will delete the personal information that we have collected about you from our records, and will direct any service provider to delete your personal information from their records.

(3) Right to Opt-Out.  You have the right to opt-out of the sale of your personal information to third parties at any time; however, we do not currently sell your personal information.

(4) Non-Discrimination. We will not discriminate against you for exercising any of these rights.  Unless permitted by the CCPA, we will not do any of the following if you exercise any of your rights listed above:

  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits or impose penalties;
  • Provide you a different level or quality of goods or services; or
  • Suggest that you may receive a different price or rate for goods or services of a different level or quality.

 

How to submit A Request Regarding Your Personal Information

You can submit a verifiable request to us to exercise your right to know personal information a business collects or uses and the right to delete personal information collected by the business.  We will confirm that we received your request within 10 business days, and we will provide you with information on how we will process your request.  We will respond to your request within 45 calendar days once we receive your request.  If we cannot verify your identity within this time period, we may deny your request.  If we need more time, we will inform you of the reason for the delay during this time period and may extend the time to respond up to an additional 45 calendar days.

The process we will use to verify your request to know the personal information collected or used about you and your request to delete the personal information, including any information you must provide, is by identifying you with information that you have previously provided to us and with information about your account(s) or transactions.

Request to Know.  You may submit a verifiable request to know the personal information we collected or used by calling us toll-free at (888) 844-1011.  You may also submit your request to know by using any of the following methods:

  • Visiting our online form at: www.suncrestbank.com
  • Mailing a request to: Suncrest Bank, Operations Administration, 501 W Main St, Visalia, CA 93291
  • In person at any Branch of Suncrest Bank

Request to Delete. You may submit a verifiable request to delete the personal information we collected by:

  • Calling us toll-free at: (888) 844-1011
  • Visiting our online form at: www.suncrestbank.com
  • Mailing a request to:
    Suncrest Bank,
    Operations Administration,
    501 W Main St,
    Visalia, CA 93291
  • In person at any Branch of Suncrest Bank

 

Authorized Agents.  We may allow an authorized agent to make a request to know personal information or a request to delete personal information on a consumer’s behalf.  If you are an authorized agent, you may make these requests by following these instructions:  Send a request in writing to: Suncrest Bank, Operations Administration, 501 W Main St., Visalia, CA 93291. We retain the right to verify the legitimacy of the agent designation and to identify both you, as the agent, and the customer.

Contact For More Information

For more information about our privacy policies and practices, you can contact us by calling us at: (888) 844-1011.