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Suncrest Bank branches are observing social distancing.

Suncrest Bank offices are open for business in all locations. 

As an essential service, we have remained open and ready to help. To protect you, our employees, and our communities we have initiated our Pandemic Response Plan which includes limiting in-person visits inside our branches while still handling all banking needs. Beginning on July 10, branch lobbies will be open during regular business hours from 9am to 5pm, Monday through Friday. As guidelines and conditions change rapidly from county to county, before visiting, please contact your local branch at the number listed below to confirm.

 

Lodi (209) 334-7400
Lobby Hours 9:00am – 5:00pm

West Sacramento (916) 830-3560
Lobby Hours 9:00am – 5:00pm

Yuba City (530) 674-8900
Lobby Hours 9:00am – 5:00pm
Walk-up hours 9:00am – 5:00pm

Kingsburg (559) 802-1070
Lobby Hours 9:00am – 5:00pm
Drive up hours 9:00am – 5:00pm

Visalia (559) 802-1000
Lobby Hours 9:00am – 5:00pm

Fresno (559) 225-1700
Lobby Hours 9:00am – 5:00pm

Porterville (559) 306-1300
Lobby Hours 9:00am – 5:00pm
Drive up hours 9:00am – 5:00pm

 

Accessing Bank Services

We ask all customers to complete their banking activity remotely, when possible. Suncrest Bank offers many online and remote banking services including:

  • Personal Online Banking and Bill Pay
  • Business Online Banking and eBusiness Manager
  • Remote Deposit Capture
  • Suncrest Bank App including Mobile Check Deposit
  • Send and receive money with Zelle® (available in our Mobile App)
  • Suncrest Bank ATMs where available
    Suncrest Bank will also waive up to 5 out-of-network ATM fees per statement cycle

If you need help with any of these services, contact our eBanking team at 888-844-1011.

 

Visiting a Branch Location

Social Distancing is practiced in all Bank locations. Please adhere to the in branch signage to ensure compliance with social distancing standards.

This means maintaining a distance of 6 feet between yourself and others while in the branch.

Per the California Department of Health effective 6/18/20 a facemask is required to enter the branch and conduct business.*

*Adults with respiratory illnesses and certain medical conditions and children under 12 years old are excluded, but those groups should still practice social distancing from people who don’t live with them. (CA Guidelines)
 
Cloth face coverings should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance. (CDC Guidelines)

 

 

Deposits and Documents

If you must visit one of our locations, please use our ATMs, Night Drops and Drive-Up/Walk-Up windows instead of entering the building. Drive-Up windows are available at both our Porterville and Kingsburg branches and a walk-up window is available at our Yuba City location.  At our other branches, employees are available to provide you with drop-off options for making deposits and delivering documents.

We can still handle your cash and coin at all branch locations. Where available, our ATMs accept cash and checks. Night Drops can handle a larger volume of checks, cash and coin.  You will be able to use Night Drop even if you have never used it before(West Sacramento hours are limited to 9-4).  Night Drop is safe and secure.  For ATM withdrawls, please note Suncrest Bank will waive up to 5 ATM fees per statement cycle for transactions completed at any ATM.

Safe Deposit Box

If you need access to a safe deposit box, we will escort you into the branch utilizing a strict social distancing and hand sanitizing protocol.

New Accounts

You may also reach one of our seasoned bankers to begin the new account process by phone.

 

Preventing the spread of Covid-19 together

  1. All employees are adhering to the CDC social distancing guidelines by remaining 6 feet apart and wearing facemasks.
  2. All employees are following strict hand washing and sanitizing protocols
  3. All high traffic surfaces are being regularly cleaned and disinfected.
  4. Enhanced cleaning methods have been enacted by janitorial services at each location.
  5. Hand sanitizer and tissues are available to all customers and staff.
  6. We are pausing the use of all client seating.
  7. We have implemented a modified cash counting method.

 

More information about Covid-19 and Local Resources

Visit our Covid-19 Resources page for more information about programs available to consumers and small businesses.  https://www.suncrestbank.com/business-recovery-resources.html

 

California Department of Public Health

Center for Disease Control & Prevention

World Health Organization

During these unprecedented times, Suncrest Bank takes seriously its designation as an essential service and is doing its best to support our customers and communities with their financial needs. We remain committed to the safety and protection of our employees, clients, and the community as a whole. We believe the actions announced above help us to achieve that objective while still providing a critical community service. 

We are one community.  Please take every precaution to protect yourself and those around you. We will get through this together.

 

Click here to read Suncrest Banks' 3-20-2020 email regarding Covid-19.

Click here to read Suncrest Bank's 3-16-2020 email regarding Covid-19.

Click here to read Suncrest Bank's 3-11-2020 email regarding Covid-19.