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Covid-19 Update: Lobby Hours reduced. Customers encouraged to use alternate banking options.

Suncrest Bank offices are open in all locations. Lobby Hours reduced as of Monday March 23.

 

Suncrest Bank is Open for Business

As an essential service, we remain open and ready to help. To protect you, our employees, and our communities we have initiated our Pandemic Response Plan which includes limiting in-person visits inside our branches while still handling all banking needs. For this reason, beginning on Monday March 23 we began operating with limited lobby hours across our branch network as detailed below.  For appointments outside of these temporary lobby hours, please contact your local branch or banker to schedule at the number listed for your branch.

 

Lodi (209) 334-7400
Lobby Hours 10:00 – 3:00

West Sacramento (916) 830-3560
Lobby Hours 10:00 – 3:00

Yuba City (530) 674-8900
Lobby Hours 10:00 – 3:00
Walk-up hours 10.00 – 3.00

Kingsburg (559) 802-1070
Lobby Hours 10:00-3:00
Drive up hours 10:00 – 3:00

Visalia (559) 802-1000
Lobby Hours 10:00-3:00

Fresno (559) 225-1700
Lobby Hours 10:00 – 3:00

Porterville (559) 306-1300
Lobby Hours 10:00 – 3:00
Drive up hours 10:00 – 3:00

 

Accessing Bank Services

We strongly encourage all customers to consider whether their banking activity can be completed remotely. Customers can take advantage of the online and remote banking services available to you. As a reminder, these include:

  • Personal Online Banking and Bill Pay
  • Business Online Banking and eBusiness Manager
  • Remote Deposit Capture
  • Online Banking
  • Suncrest Bank App including Mobile Check Deposit
  • Send and receive money with Zelle® (available in our Mobile App)
  • Suncrest Bank ATMs where available
    Suncrest Bank will also waive up to 5 out-of-network ATM fees per statement cycle

If you need help with any of these services, contact our eBanking team at 888-844-1011.

 

Visiting a Branch Location

Deposits and Documents

If you must visit one of our locations, please use our ATMs, Night Drops and Drive-Up/Walk-Up windows instead of entering the building. Drive-Up windows are available at both our Porterville and Kingsburg branches and a walk-up window is available at our Yuba City location.  At our other branches, employees are available to provide you with drop-off options for making deposits and delivering documents.

We can still handle your cash and coin at all branch locations. Where available, our ATMs accept cash and checks. Night Drops can handle a larger volume of checks, cash and coin.  You will be able to use Night Drop even if you have never used it before(West Sacramento hours are limited to 9-4).  Night Drop is safe and secure.  For ATM withdrawls, please note Suncrest Bank will waive up to 5 ATM fees per statement cycle for transactions completed at any ATM.

Safe Deposit Box

If you need access to a safe deposit box, we will escort you into the branch utilizing a strict social distancing and hand sanitizing protocol.

New Accounts

You may also reach one of our seasoned bankers to begin the new account process by phone.

 

Preventing the spread of Covid-19 together

  1. All employees are adhering to the CDC social distancing guidelines by remaining 6 feet apart.
  2. All employees are following strict hand washing and sanitizing protocols
  3. All high traffic surfaces are being regularly cleaned and disinfected.
  4. Enhanced cleaning methods have been enacted by janitorial services at each location.
  5. Hand sanitizer and tissues are available to all customers and staff.
  6. We are pausing the use of all client seating.
  7. We have implemented a modified cash counting method.

 

More information about Covid-19 and Local Resources

Visit our Covid-19 Resources page for more information about programs available to consumers and small businesses.  https://www.suncrestbank.com/business-recovery-resources.html

 

California Department of Public Health

Center for Disease Control & Prevention

World Health Organization

During these unprecedented times, Suncrest Bank takes seriously its designation as an essential service and is doing its best to support our customers and communities with their financial needs. We remain committed to the safety and protection of our employees, clients, and the community as a whole. We believe the actions announced above help us to achieve that objective while still providing a critical community service. 

We are one community.  Please take every precaution to protect yourself and those around you. We will get through this together.

 

Click here to read Suncrest Banks' 3-20-2020 email regarding Covid-19.

Click here to read Suncrest Bank's 3-16-2020 email regarding Covid-19.

Click here to read Suncrest Bank's 3-11-2020 email regarding Covid-19.