Information for Customers
Suncrest Bank is Open for Business
As an essential service, we remain open and ready to help. To protect you, our employees, and our communities we have initiated our Pandemic Response Plan which includes limiting in-person visits inside our branches while still handling all banking needs.
Accessing Bank Services
We strongly encourage all customers to take advantage of the online and remote banking services available to you. As a reminder, these include:
- Personal Online Banking and Bill Pay
- Business Online Banking and eBusiness Manager
- Remote Deposit Capture
- Online Banking
- Suncrest Bank App including Mobile Check Deposit
- Send and receive money with Zelle® (available in our Mobile App)
- Suncrest Bank ATMs where available
Suncrest Bank will also waive up to 5 out-of-network ATM fees per statement cycle
If you need help with any of these services, contact our eBanking team at 888-844-1011.
Visiting a Branch Location
Social Distancing is practiced in all Bank locations. Please adhere to the in branch signage to ensure compliance with social distancing standards.
This means maintaining a distance of 6 feet between yourself and others while in the branch.
Per the California Department of Health effective 6/18/20 a facemask is required to enter the branch and conduct business.*
*Adults with respiratory illnesses and certain medical conditions and children under 12 years old are excluded, but those groups should still practice social distancing from people who don’t live with them. (CA Guidelines)
Cloth face coverings should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance. (CDC Guidelines)
Deposits and Documents
If you must visit one of our locations, please use our ATMs, Night Drops and Drive-Up/Walk-Up windows instead of entering the building. Drive-Up windows are available at both our Porterville and Kingsburg branches and a walk-up window is available at our Yuba City location. At our other branches, employees are available to provide you with drop-off options for making deposits and delivering documents.
We can still handle your cash and coin at all branch locations. Where available, our ATMs accept cash and checks. Night Drops can handle a larger volume of checks, cash and coin. You will be able to use Night Drop even if you have never used it before(West Sacramento hours are limited to 9-4). Night Drop is safe and secure. For ATM withdrawls, please note Suncrest Bank will waive up to 5 ATM fees per statement cycle for transactions completed at any ATM.
Safe Deposit Box
If you need access to a safe deposit box, we will escort you into the branch utilizing a strict social distancing and hand sanitizing protocol.
You may also reach one of our seasoned bankers to begin the new account process by phone.
Preventing the spread of Covid-19 together
- All employees are adhering to the CDC social distancing guidelines by remaining 6 feet apart.
- All employees are following strict hand washing and sanitizing protocols
- All high traffic surfaces are being regularly cleaned and disinfected.
- Enhanced cleaning methods have been enacted by janitorial services at each location.
- Hand sanitizer and tissues are available to all customers and staff.
- We are pausing the use of all client seating.
- We have implemented a modified cash counting method.
Scam and Fraud Prevention
Unfortunately, fraudsters are finding ways to take advantage of fears related to the Covid-19. Learn about the common scams and what you can do to protect yourself, your family and your business.
Potential Fraud Alert related to PPP Disclosures:
An unintended result from the SBA's disclosure of business owners who took Paycheck Protection Program (“PPP”) loans during the pandemic has been a proliferation of vendors who have contacted PPP borrowers. These “vendors” have advised many borrowers that their services are needed by them to complete the forgiveness documentation often for a fee.
Unfortunately, there is a high potential for fraud and misinformation from these "vendors." As a reminder, if you decide to seek assistance with your forgiveness request, please reach out to a trusted advisor such as certified public accountants, attorneys and other reputable service providers. This is another good reason to get your Forgiveness Application submitted sooner rather than later.
The FBI has established a web page, https://www.fbi.gov/coronavirus, as a resource to help educate and inform the public.
First and foremost, please remember these common sense tips to protect yourself and your accounts:
- Do not open attachments or click links within emails from senders you don't recognize
- Always verify the information being shared originates from a legitimate source
- Do not provide your logins, financial data or other personal information in response to an email
- Visit websites by manually inputting their domains to your browser.
- Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
- Stimulus check or economic relief scams. There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.
- Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
- Delivery of malware through “virus-tracking apps” or sensationalized news reports.
- Provider scams. Scammers impersonate doctors and hospital staff and contact victim claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
- Bank/FDIC scams: Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
Investment scams often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.
Tips to Avoid Becoming a Victim
1. Watch out for phishing scams. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with, and NEVER give your password, account number or PIN to anyone.
2. Ignore offers for a COVID-19 vaccine, cure or treatment. If there is a medical breakthrough, it wouldn’t be reported through unsolicited emails or online ads.
3. Rely on official sources for the most up-to-date information on COVID-19. Visit the Centers for Disease Control and Prevention, World Health Organization and your state’s health department websites to keep track of the latest developments.
4. Remember that the safest place for your money is in the bank—it’s physically secure and it’s federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.
5. Do some research before making a donation. Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card or through the mail.
6. Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
7. Recognize and avoid bogus website links. Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: www.ABC-Bank.com vs ABC_Bank.com.
8. Change your security settings to enable multi-factor authentication for accounts that support it. Multi-factor authentication—or MFA—is a second step to verify who you are, like a text with a code.
9. Before you make any investments, remember that there is a high potential for fraud right now. You should be wary of any company claiming the ability to prevent, detect or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website.
10. Help others by reporting coronavirus scams. Visit the FBI's Internet Crime Complaint Center at www.ic3.gov to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at ftc.gov/coronavirus.
Small Businesses throughout the country are being impacted by the spread of Covid-19. Suncrest Bank was founded in 2008 to address the needs of communities and small businesses during the great recession and we are still here, committed to the communities we serve. Below are some of the resources available to help.
Small Business Administration Loans
Small businesses in every U.S. state and territory can apply for a SBA low-interest Disaster Loans. These loans provide working capital of up to $2 million to help overcome temporary loss of revenue.
Visit the SBA website for more information.
Cares Act and PPP
The $2 trillion stimulus bill became law March 27. In addition to $1,200 direct payments to many individuals and expanded unemployment benefits, the bill includes:
•$350 billion in federally guaranteed loans to businesses with fewer than 500 employees under the Paycheck Protection Program. Loans will be available up to $10 million. In certain circumstances, such as using proceeds to pay employees, the loans can be forgiven.
Treasury and SBA say the program will being accepting applications from small businesses on April 3. Independent contractors and the self-employed will be able to start applying April 10.
The PPP also includes funding for Small Business Development Centers, Women's Business Centers and Minority Business Centers to provide free training, education and advising for small businesses.
Visit the SBA Website to learn more about PPP.
Visit the Treasury website to learn more.
Payroll Tax Credits
The Families First Corona Virus Response Act legislation was passed March 18 and will take effect April 2, 2020, through Dec. 31, 2020. The law requires employers with 500 or fewer employers to provide paid leave to certain employees in a temporary expansion of the Family and Medical Leave Act and it requires employers to provide paid sick leave.
The act allows payroll tax offsets to employers.
The IRS, Labor and Treasury departments issued details about the two refundable payroll tax credits available for small and midsize employers who provide Covid-19 related leave to employees.
Labor’s Wage and Hour Division offers a website for common issues faced by employers and employees in response to Covid-19 and the Families First Act:
Employee paid leave rights
Employer paid leave requirements
A three-month delay for federal tax payments owed up to $1 million was announced by the IRS. Federal tax returns will still need to be filed by April 15 but entities will have until July 15, 2020, to pay. This will apply to individual returns but should also cover many pass-through entities and small businesses.
Visit the IRS website for more information.
Assistance for American Workers and Families
Through Economic Impact Payments (Stimulus Checks) and other means, the Treasury Department is ensuring that Americans receive fast and direct relief in the wake of the coronavirus pandemic.
Visit the Treasury Website to learn more.
State and Local Resources
STATE of CALIFORNIA
California Small Business COVID-19 Relief Grant Program
The State of California is offering $500 million in state grant funds to support small businesses through the Covid-19 pandemic. Businesses can now get their applications prepared for when the first round opens on December 30th and closes on January 13th.
Learn more and apply here.
California Infrastructure Economic Development Bank (IBank)
The state is putting $50 million toward a new “microlending” program aimed at providing small businesses with financial relief during the coronavirus pandemic.
Learn more about this program here.
Work Sharing Program
Offered to companies as an alternative to layoffs. It allows employees to receive unemployment benefits while still keeping their current jobs. A number of requirements must be met for companies to be eligible for the program, including hours and wages being reduced by10% to 60%. Learn more here.
Small Business Finance Center
Provides direct loans to businesses struggling with cash flow during the pandemic. Businesses and some nonprofits with 750 or fewer employees are eligible for the services which include loan guarantees of up to $1 million for small business borrowers in declared disaster areas and loans in the range of $500 to $10,000 to low-wealth entrepreneurs in declared disaster and emergency areas. Interested parties should reach out to the Nor-Cal FDC here.
Help for companies facing potential layoffs or closures with the help of local workforce development agencies in partnership with the America’s Job Center of California network. Services include worker training, work sharing and career counseling. More information is available here.
California is postponing the filing and payment deadlines until July 15 for companies and individuals for the following state taxes: 2019 tax returns, 2019 tax return payments, 2020 first and second quarter estimate payments, 2020 LLC taxes and fees, and 2020 non-wage withholding payments.
In order to qualify for the aforementioned delay taxpayers should write COVID-19 in black ink at the top of their tax return or use software instructions to enter disaster information if filing electronically.
Employers financially hurt by COVID-19 may request up to a 60-day delay to file their state payroll report and/or deposit state payroll taxes without penalty. The request must be received within 60 days from the original past-due date of the payment or return.
Yuba Sutter Chamber of Commerce
Greater Sacramento Region
Small Business Development Center
Sacramento Metro Chamber
West Sacramento Chamber of Commerce
Downtown Sacramento Partnership
BBB - Northeast California
Greater Sacramento Economic Council
Lodi Chamber of Commerce
San Joaquin County
Fresno - Kingsburg
BBB - Central California
Fresno Chamber of Commerce
Fresno Business Services Center
Fresno County Small Business Grants
Visalia - Porterville
City of Visalia
Visalia Chamber of Commerce
Porterville Chamber of Commerce
Tulare County Business Assistance Grants
Tulare County has instituted its own Covid-19 Business Assistance Grant Program
$5,000 PER BUSINESS. The small business grant will provide $7.5 million to local small businesses to implement Covid-19-related health and safety measures. The funding comes from the federal CARES Act. Interested applicants are encouraged to visit www.tularewib.org
to sign up for notifications regarding this program.
*HaneyBiz Accounting is not affiliated with Suncrest Bank. Additional support provided by HaneyBiz Accounting in the preparation of loan forgiveness documentation and reports, or any related services, is subject to a separate fee-based agreement made directly with HaneyBiz Accounting, and independent of Suncrest Bank.