Online Banking Security
Your online security is important to us so we are making changes to better protect you from identity theft and fraud.
While this change is a one-time event to protect you, we understand that it may cause temporary inconvenience.
- We are upgrading your online banking experience to include a new security service
- This upgrade will better protect you from fraud by requiring two different types of authentication
- On or after May 1st 2012 you will be prompted to enroll in our new security service (we encourage you to do this the first time you are prompted)
Security Upgrade FAQs
Your online security is important to us. Soon, we'll be upgrading your online banking experience to include a new security service, which is known in the online security industry as Multifactor Authentication, to further help protect you from identity theft. At Suncrest Bank we refer to this as Enhanced Login Security
What is Multifactor Authentication?
Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass.
Multifactor Authentication (MFA) means two or more different types, or factors of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the correct intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know. Similarly with Enhanced Multifactor Authentication (EMFA), your phone is something you have, and your password is something you know.
For convenience, after you successfully authenticate with your password and One-Time Passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.
What information will be required?
You will be prompted for your password. In addition you will be required to provide information that enables us to send you an OTP. We recommend that you enroll your personal mobile phone. Enrolling a phone number that is shared with others is not recommended.
When will I know that Enhanced Login Security is set for my accounts?
Soon you will be prompted to sign up when you login to your online banking session. Follow the instructions to enroll your computer by providing the information requested.
How will it affect my online banking experience?
Instead of answering a Challenge Question, you will receive an OTP at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same.
Can I access my accounts from other computers at my home, my office or on the road?
Yes, you can access your accounts from any computer. However, when you authenticate from a system that does not have the special Browser Cookie, you will need to authenticate using the Phone OTP instead. You may enroll multiple computers, but be mindful not to enroll a computer that you don't often use, or that is shared with people you do not know. Enrolling a non-trusted computer is equivalent to lending your ATM card to a stranger.
For more information on Enhanced Login Security please contact (888) 844-1011 today.